6winr Privacy Policy
At 6winr, your personal data belongs to you. This Privacy Policy explains exactly what information we collect when you use the platform, how we use it, who we may share it with, how long we keep it, and the rights you hold over your own data as a player based in Bangladesh.
How 6winr Protects Your Data
These six principles summarise our approach to data privacy. The full policy below contains the complete legal detail — please read it in its entirety.
Collected Minimally
6winr collects only the personal data that is strictly necessary to provide the platform services, comply with legal obligations, and protect the safety of our players. We do not collect data speculatively or for purposes unrelated to the platform.
Never Sold
6winr does not sell, rent or trade your personal data to any third party for marketing purposes. Your data is shared with service providers only to the extent required to deliver platform services, and under strict confidentiality obligations.
Encrypted and Secured
All data transmitted between your device and the 6winr platform is protected by 256-bit SSL encryption. Stored data is held on secured servers with access restricted to authorised personnel only. 6winr has maintained a zero-breach record since its founding.
Your Rights Respected
You have the right to access, correct, export or delete your personal data at any time. 6winr provides straightforward processes for exercising each of these rights through the account settings panel or by contacting our support team directly.
Retained Responsibly
Personal data is kept only for as long as it is needed to deliver services or meet legal retention obligations. Once data is no longer required, it is securely deleted or anonymised so it can no longer be linked to an individual player.
Marketing is Opt-In
6winr will only send you promotional communications if you have explicitly opted in to receive them. You can withdraw marketing consent at any time through your account preferences or by contacting support, with no impact on your ability to use the platform.
1 Who We Are
6winr operates the online betting and casino platform accessible at https://6winr.io (the "Platform"). In this Privacy Policy, references to "6winr", "we", "us" or "our" refer to the operating entity behind the Platform. References to "you" or "your" refer to any individual who accesses, browses or registers an account on the Platform.
6winr acts as the data controller in respect of personal data collected through the Platform. This means we determine the purposes for which your personal data is collected and the manner in which it is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors and are bound by contractual confidentiality and data protection obligations.
2 Data We Collect
6winr collects personal data in several categories depending on how you interact with the Platform. The table below summarises the main categories of data we may hold about you:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, National ID (NID), passport number | Account registration and KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g., Dhaka, Chittagong) | Account management, support communications |
| Financial Data | bKash/Nagad/Rocket mobile wallet numbers, transaction history, deposit and withdrawal amounts in BDT | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, service improvement |
| Usage Data | Pages visited, games played, betting history, session duration, feature interactions | Platform personalisation, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer service delivery, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and notifications | Ensuring communications comply with your stated preferences |
6winr does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information except where explicitly required by law (for example, where a responsible gaming self-exclusion request is made on medical grounds).
3 How We Collect Your Data
We collect personal data through the following channels:
- Direct registration: When you create a 6winr account, you provide identity and contact data directly through the registration form.
- Identity verification (KYC): When you submit documents for age and identity verification, we collect and process the relevant identity data to confirm your eligibility to use the Platform.
- Financial transactions: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa or Mastercard, our payment processing partners transmit the financial data necessary to complete the transaction.
- Platform usage: As you browse the Platform, place bets, play casino games or interact with features, we automatically collect technical and usage data through server logs, session tracking, and analytics tools.
- Support interactions: When you contact our support team via live chat or email, the content of those communications is recorded and stored as communications data.
- Cookies and similar technologies: Our Platform uses cookies and similar tracking technologies to collect technical data about your device and browsing behaviour. See Section 7 for full details.
4 How We Use Your Data
6winr uses your personal data for the following purposes:
- Account management: To create, maintain and administer your 6winr account, verify your identity, and ensure that the Platform operates securely for all users.
- Payment processing: To facilitate deposits and withdrawals in BDT via your chosen payment method, and to maintain accurate financial records of all transactions.
- Legal compliance: To comply with applicable anti-money laundering (AML) requirements, counter-financing of terrorism (CFT) obligations, age verification mandates, and any other legal or regulatory obligations applicable to 6winr's operations.
- Responsible gaming: To monitor your betting behaviour for signs of problem gambling, enforce any self-imposed or platform-imposed limits, and contact you proactively where our systems identify patterns that may indicate harmful gambling activity.
- Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, account takeover attempts, bonus abuse, and any other activity that may compromise the integrity of the Platform.
- Customer support: To respond to your queries, resolve disputes, and improve the quality of support we provide based on previous interactions.
- Platform improvement: To analyse aggregated usage data and identify opportunities to improve the Platform's performance, navigation, game offering, and overall user experience.
- Marketing communications: Where you have opted in, to send you information about promotions, new games, sporting event markets, and seasonal offers relevant to your interests as a player in Bangladesh. You may opt out at any time.
5 Legal Basis for Processing
6winr processes your personal data on one or more of the following legal bases:
- Contractual necessity: Processing that is required to perform the contract between you and 6winr — primarily account management, payment processing, and game service delivery.
- Legal obligation: Processing required to comply with AML, KYC, age verification, and other applicable legal requirements that 6winr is subject to as an online gaming operator.
- Legitimate interests: Processing carried out to pursue the legitimate interests of 6winr or third parties — including fraud prevention, platform security, and service quality improvement — provided those interests are not overridden by your rights and interests.
- Consent: Processing based on your explicit consent — primarily marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6 Sharing Your Data
6winr does not sell, rent or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipient, strictly for the purposes described in this policy:
- Payment processors: bKash, Nagad, Rocket, Upay and card network partners (Visa, Mastercard) receive the financial data necessary to process your transactions. These parties are bound by their own regulatory frameworks and data protection standards.
- Identity verification providers: Third-party KYC service providers receive identity documents and personal details to carry out age and identity verification on our behalf.
- Game providers: Where technically necessary for game delivery, providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi may receive your account identifier and session data. These providers are contractually prohibited from using this data for any purpose beyond game delivery and fair-play auditing.
- IT and hosting providers: Cloud infrastructure and hosting partners who store and process data on our behalf under strict data processing agreements.
- Analytics providers: Aggregated and anonymised usage data may be processed by analytics platforms to help us understand how the Platform is used. No personally identifiable data is shared for analytics purposes.
- Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulators or courts where we are required to do so by law, or where disclosure is necessary to protect the rights, property or safety of 6winr, our players or the public.
All third-party service providers who process personal data on behalf of 6winr are subject to contractual data protection obligations and are permitted to use your data only for the specific purpose for which it was shared.
7 Cookies and Tracking Technologies
The 6winr Platform uses cookies and similar technologies to enhance your experience, maintain session security, and collect usage analytics. The following types of cookies may be active on the Platform:
- Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and load-balancing cookies. These cannot be disabled without breaking core functionality.
- Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience on return visits.
- Analytics cookies: Collect anonymised data about how players navigate and use the Platform, which pages are visited most frequently, and where technical errors occur. This information is used solely to improve the Platform.
- Security cookies: Monitor login attempts and flag unusual access patterns to protect your account from unauthorised access.
6winr does not use third-party advertising or cross-site tracking cookies. You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the Platform.
8 Data Retention
6winr retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. Our standard retention periods are as follows:
- Account and identity data: Retained for the duration of your account's active status, plus a minimum of five years following account closure, to satisfy AML and KYC record-keeping obligations.
- Financial transaction data: Retained for a minimum of seven years from the date of each transaction in accordance with financial record-keeping requirements.
- Support communications: Retained for three years from the date of the last interaction, or longer where the communication relates to an open dispute or legal matter.
- Technical and usage data: Log data is typically retained for 90 days for security monitoring purposes, after which it is either deleted or aggregated into anonymised analytics datasets that contain no personally identifiable information.
- Marketing consent records: Retained indefinitely to demonstrate compliance with your stated preferences, but the underlying contact data used for marketing is deleted promptly upon opt-out.
Upon expiry of the applicable retention period, personal data is securely deleted from our live systems and backup infrastructure, or anonymised in a manner that makes re-identification impossible.
9 Security Measures
6winr implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage for all sensitive personal and financial data at rest.
- Role-based access controls ensuring that only authorised 6winr personnel can access personal data, and only to the extent required by their specific job function.
- Regular security audits and penetration testing conducted by independent third-party security specialists.
- Multi-factor authentication options for player accounts to reduce the risk of unauthorised login.
- Automated fraud and anomaly detection systems that monitor all transactions and login events in real time.
10 Your Rights
As a player whose personal data is processed by 6winr, you hold the following rights. You may exercise any of these rights at any time by contacting our support team:
Right of Access
Request a copy of all personal data 6winr holds about you, along with information about how it is being used.
Right of Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
Right of Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Restrict Processing
Request that we limit how we use your data while a dispute about its accuracy or the lawfulness of processing is being resolved.
Right to Portability
Receive a structured, machine-readable copy of personal data you provided to us, which you may transmit to another service provider.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes. Marketing objections are always honoured immediately.
To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within 48 hours and provide a substantive response within 30 days. Requests that are manifestly unfounded or excessive may be subject to a reasonable administrative fee or refusal, with written explanation provided.
11 Children and Minors
The 6winr Platform is strictly prohibited for individuals under the age of 21. We do not knowingly collect or process personal data belonging to persons under 21 years of age. If we become aware that personal data has been submitted by an individual who is under 21, we will immediately close the associated account, delete all personal data collected, and void any transactions carried out during the period of use.
If you are a parent or guardian and believe your child has created an account on 6winr, please contact us immediately at [email protected] so that we can take prompt action.
12 Third-Party Links
The 6winr Platform may contain references to third-party game providers, payment services, or informational resources. Where such links exist, please be aware that 6winr has no control over the privacy practices or content of those third parties. This Privacy Policy applies solely to data processed by 6winr through the Platform and does not extend to any third-party websites or services you may access via external links.
We recommend reviewing the privacy policies of any third-party services you use in connection with your 6winr account, particularly those of your chosen mobile wallet provider (bKash, Nagad, Rocket, Upay) and card network.
13 Changes to This Policy
6winr may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will notify you by prominently posting a notice on the Platform and, where we hold your email address, by sending you a notification in advance of the changes taking effect.
The "Last updated" date at the top of this policy reflects when the most recent revision was made. We encourage you to review this policy periodically to stay informed about how 6winr handles your personal data. Continued use of the Platform after a revised policy has been published constitutes your acceptance of the updated terms.
14 Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way 6winr handles your personal data, please get in touch through any of the following channels:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 through the Platform. Average first response time: 2–5 minutes.
- Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
We aim to resolve all privacy-related queries promptly and transparently. If you remain dissatisfied with our response, you retain the right to escalate your concern through 6winr's formal complaints procedure as described in the Terms & Conditions.
Questions About Your Data?
Our support team is available around the clock to address any privacy concern. You can also explore our FAQ for quick answers, review our full Terms & Conditions, or head straight to the platform.